Sixteen jobs your front desk does. Stratum finishes them.
Most voice AI answers the phone and takes a message — which just moves the work to someone already underwater. Every capability below runs end to end, and anything it can't finish becomes a clean task with full notes.
Access
05Scheduling
Books, moves and cancels against live availability and your rules.
Triage & routing
Scores urgency on your criteria, then transfers warm.
After-hours
Nights, weekends, holidays, and the Monday surge.
Waitlist
Offers open slots to the patients you'd have picked.
Online booking
The same rules engine behind a page patients use themselves.
Intake
04Patient intake
Demographics and history captured before anyone reaches the lobby.
Eligibility
Coverage confirmed on the call, not at the front desk.
Referrals
Faxes parsed, patients reached, visits booked — same day.
Lab requests
Results routed, follow-ups booked, abnormal values flagged.
Ongoing care
04Refills
Checked against the chart and pharmacy before a provider sees them.
Outreach
Recalls, care gaps, pre-op prep and no-show recovery.
Texting
The same agent on SMS, holding the same thread.
Web chat
Hands to voice mid-conversation without losing context.
Revenue
03Balances
Explained in plain language, collected by phone, posted back.
Tasks
Anything it can't finish becomes a clean, prioritised task.
Prior auth
The payer calls that otherwise sit on hold for an hour.