Patient access that thrives on orthopedic complexity
From acute injury triage to post-op global periods, workers' comp to imaging sequencing — handled correctly, inside your EHR.
Post-surgical follow-ups and therapy referrals overwhelm orthopedic teams when they should be getting patients moving again.
The workflows orthopedic practices actually run.
Acute injury triage
Routes by injury type, body part, and credential level — same-day or same-week on your rules. Red-flag complaints transfer to a person immediately.
Post-op and global periods
Applies insurance-specific global period logic. First, second, and third post-op visits route to the surgeon or the midlevel by your protocol.
Workers' comp intake
Collects employer, claim number, adjuster, and nurse case manager. Routes to WC-approved providers and opens a case for review.
Injections and imaging
Books cortisone, hip joint, and epidural procedures with interval timing enforced, and sequences MRI, X-ray, or CT ahead of the follow-up.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer an orthopedics call.
Fifteen minutes. We’ll take a real orthopedics call, apply your booking rules, and show you what lands in your EHR.
Book a demo