Book the right slot length, every time
A dilated exam is not a pressure check. Stratum knows which visit needs the extra forty minutes, which needs a driver, and which injection is due this week.
Dilation, imaging, and post-op checks each need different slot lengths, and one mis-booked appointment throws the whole clinic off.
The workflows eye clinics actually run.
Dilation-aware scheduling
Flags visits requiring dilation, doubles the slot, and tells the patient to arrange a driver at booking rather than at check-in.
Anti-VEGF injection intervals
Tracks treat-and-extend cadence per eye and books the next injection inside the protocol window.
Surgical pathway sequencing
Biometry, pre-op clearance, and the second-eye interval booked in the right order, so nothing gets cancelled on the day.
Sudden vision loss
Flashes, floaters, a curtain across the vision, sudden loss, or acute pain escalate to a person immediately, on your criteria.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer an ophthalmology call.
Fifteen minutes. We’ll take a real ophthalmology call, apply your booking rules, and show you what lands in your EHR.
Book a demo