Testing before the consult, not after it
An allergy consult without results is a wasted visit. Stratum sequences the testing first, holds the right room, and protects the immunotherapy schedule.
Allergy season turns the phone line into a queue, and testing has to happen before the consult or the visit is wasted.
The workflows ENT and allergy practices actually run.
Test-then-consult sequencing
Books allergy testing far enough ahead that results are back for the consult, and checks antihistamine washout at the time of booking.
Immunotherapy schedules
Build-up and maintenance intervals tracked per patient, with missed doses triggering the correct protocol adjustment rather than a guess.
Procedure-room routing
Scopes, balloon sinuplasty, and audiology need specific rooms and equipment. Booked accordingly, not into a generic slot.
Airway and bleeding escalation
Stridor, uncontrolled epistaxis, and post-tonsillectomy bleeding reach a person immediately, with emergency guidance first.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer an ent & allergy call.
Fifteen minutes. We’ll take a real ent & allergy call, apply your booking rules, and show you what lands in your EHR.
Book a demo