Two practices on one phone line
Cosmetic and medical follow entirely different rules. Stratum tells them apart from the first sentence, enforces iPLEDGE windows, and closes biopsy loops.
Cosmetic enquiries and rash photos flood the same phone line as urgent lesion checks, and the front desk has to sort them by ear.
The workflows dermatology practices actually run.
Cosmetic, medical, or surgical
Determines visit type before any staff involvement. Cosmetic skips eligibility; acute medical routes to same-day; Mohs reaches the surgical team, not the first open slot.
Accutane and iPLEDGE windows
Enforced as hard constraints. Booking outside the confirmation window is blocked, and prescription recency is checked on every call.
Mohs coordination
Guides the patient from consult through pre-op prep, confirms surgery day, and books wound-care follow-up before the call ends.
Cosmetic recall and waitlist
Neuromodulator at three months, filler at six to twelve. Recall runs on the right cadence per treatment, and cancellations backfill within minutes.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer a dermatology call.
Fifteen minutes. We’ll take a real dermatology call, apply your booking rules, and show you what lands in your EHR.
Book a demo