Same-day demand without the same-day scramble
Acute, annual, chronic, and Medicare wellness all need different slots. Stratum sorts them on the call and protects the ones you can't get back.
Same-day demand, annual wellness visits, and refill requests all arrive on one line, and the schedule fills with the wrong things.
The workflows primary care practices actually run.
Acute versus routine sorting
Separates today's sore throat from next quarter's physical, and protects same-day capacity from being filled by routine bookings.
Wellness and preventive recall
Annual wellness visits, screenings, and immunizations worked as outbound campaigns against your registry.
Chronic care follow-up
Books the ninety-day diabetes recheck and the post-titration visit at the interval the protocol wants, not whenever the patient remembers.
Refills against visit cadence
Checks last visit and remaining fills before queuing, and offers to book the overdue appointment on the same call.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer a primary care call.
Fifteen minutes. We’ll take a real primary care call, apply your booking rules, and show you what lands in your EHR.
Book a demo