Built for the parent calling at 9pm
Well-child cadence by age, siblings stacked into one trip, and the fever call that needs a nurse right now — not a voicemail.
Every winter the phones triple, and a parent with a feverish toddler should not be listening to hold music.
The workflows pediatric practices actually run.
Well-child cadence by age
Books the next visit at the correct AAP interval and flags immunizations coming due at the same appointment.
Sibling scheduling
Recognises families and stacks siblings into consecutive slots, because one trip beats three — the thing parents actually ask for.
Guardian verification and consent
Confirms who is authorized to schedule, receive information, and consent — including custody restrictions recorded on the chart.
After-hours fever calls
Applies your age-and-temperature escalation criteria and reaches the on-call nurse or provider when it is warranted.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer a pediatrics call.
Fifteen minutes. We’ll take a real pediatrics call, apply your booking rules, and show you what lands in your EHR.
Book a demo