Injection intervals and controlled substances, enforced
The rules in pain management aren't preferences — they're compliance. Stratum applies them on every call, without a conversation your staff would rather not have.
Injection intervals, controlled-substance rules, and prior authorisations make every booking a compliance question.
The workflows pain management practices actually run.
Injection interval enforcement
Steroid frequency limits, series structure, and diagnostic-then-therapeutic sequencing applied automatically. It will not book inside the window however the request is phrased.
Controlled substance policy
Required visit cadence, no early fills, UDS due dates, and agreement status all checked before any refill request is queued. The agent never decides.
Pre-procedure clearance
Anticoagulation holds, imaging requirements, and pre-op labs confirmed before a procedure date is given.
Prior authorisation chasing
The payer calls that otherwise sit on hold for an hour, worked in the background so procedures aren't cancelled on the day.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer a pain management call.
Fifteen minutes. We’ll take a real pain management call, apply your booking rules, and show you what lands in your EHR.
Book a demo