Close the gap before it's a risk
Quality measures are won by outreach nobody has time to do. Stratum works the whole panel, in the patient's language, until the gap is closed.
Care gaps close only if patients answer the phone, and most outbound outreach never reaches a person at all.
The workflows value-based care organizations actually run.
Gap-closure campaigns
Overdue screenings, A1c checks, eye exams, and immunizations worked against your registry until an appointment exists — not until the call is logged.
Annual wellness visits
AWV outreach and booking run continuously through the year, rather than as a fourth-quarter scramble.
Post-discharge transitions
Transitional care calls placed inside the required window, with the follow-up visit booked on the same call.
Attribution and reporting
Every contact and outcome written back, so measure performance is auditable rather than anecdotal.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer a value-based care call.
Fifteen minutes. We’ll take a real value-based care call, apply your booking rules, and show you what lands in your EHR.
Book a demo