Urgent retention today. Everything else, correctly.
Retention and gross hematuria can't wait for a callback. Stratum knows which is which, and books the rest with prep already handled.
Urgent retention calls compete with routine follow-ups, and pre-procedure prep instructions get missed.
The workflows urology practices actually run.
Urgent symptom routing
Acute retention, testicular pain, and gross hematuria escalate immediately, while routine BPH and follow-ups book normally.
Procedure prep
Cystoscopy, urodynamics, and biopsy prep instructions, antibiotic prophylaxis, and anticoagulation holds all confirmed at booking.
PSA surveillance
Recall intervals tracked by risk category, with the lab sequenced before the visit so results are ready when the patient arrives.
Post-op catheter follow-up
Removal and voiding trial visits booked before the patient leaves the first appointment.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer a urology call.
Fifteen minutes. We’ll take a real urology call, apply your booking rules, and show you what lands in your EHR.
Book a demo