The diabetic foot call doesn't wait
A wound in a diabetic patient is an urgent visit, not a routine one. Stratum flags it on the call and books it the same day.
A diabetic patient describing a foot wound over the phone is an urgent visit, and it should never be booked three weeks out.
The workflows podiatry practices actually run.
Diabetic foot urgency
Wounds, ulcers, redness, or numbness in a diabetic patient are triaged as urgent and booked same-day per your protocol — however casually the patient describes it.
Routine care cadence
At-risk nail and callus care booked at the covered interval, with documentation requirements captured at the time of booking.
Post-op weight-bearing
Bunion, hammertoe, and fusion follow-ups booked at protocol intervals with weight-bearing status carried on the appointment.
Orthotics and DME
Casting, fitting, and dispensing visits sequenced with lab turnaround built in, and authorization checked before the fitting is scheduled.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer a podiatry call.
Fifteen minutes. We’ll take a real podiatry call, apply your booking rules, and show you what lands in your EHR.
Book a demo