Protocol day counts are not suggestions
Infusion chairs, labs, and provider visits have to land in the right order on the right day. Stratum holds the whole sequence together.
Infusion chairs are the constraint, and every protocol has a day count that does not bend to whoever calls first.
The workflows oncology practices actually run.
Infusion chairs and protocol days
Holds chair time against the regimen's day counts, with pre-treatment labs and the provider visit sequenced ahead of it.
Neutropenic fever escalation
A fever in a patient on active treatment is escalated immediately as an emergency, without triage, on your protocol. Every time.
Cycle rescheduling
When one appointment moves, the whole cycle re-sequences correctly rather than leaving the patient to work it out.
Survivorship and surveillance
Post-treatment imaging and follow-up intervals tracked and recalled automatically, and transport confirmed for infusion days.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer an oncology call.
Fifteen minutes. We’ll take a real oncology call, apply your booking rules, and show you what lands in your EHR.
Book a demo