Colonoscopy prep is most of the appointment
Half of GI no-shows are prep failures. Stratum explains it, confirms it, checks the holds, and calls back before the date to make sure it started.
Colonoscopy prep confusion drives a wave of calls the day before, and a misunderstood instruction wastes a whole slot.
The workflows gastroenterology practices actually run.
Prep instruction and confirmation
Delivers the prep on the booking call, confirms the patient has it, and calls back before the date to verify they have actually started.
Anesthesia and holds
Confirms anesthesia requirements, and checks anticoagulant and GLP-1 hold instructions before the date is locked in.
Screening recall by interval
Colonoscopy and surveillance intervals tracked by finding and family history, then worked as recall campaigns until booked.
GI bleeding escalation
Hematemesis, melena, and severe abdominal pain escalate immediately on your criteria.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer a gastroenterology call.
Fifteen minutes. We’ll take a real gastroenterology call, apply your booking rules, and show you what lands in your EHR.
Book a demo