Overflow answered. Follow-up booked.
Volume spikes have no ceiling and no schedule. Stratum absorbs the overflow, answers the questions, and books the follow-up that keeps patients out of the ED next time.
Call volume spikes without warning, and overflow that goes unanswered becomes a patient who goes somewhere else.
The workflows emergency and urgent care groups actually run.
Unlimited overflow
Every line answered at once during a surge. No queue, no abandoned calls, no matter the volume.
Emergency instruction, immediately
Anything that belongs in an ambulance gets that instruction first, every time, with no delay and no attempt to advise.
Post-discharge follow-up
Calls discharged patients, confirms they understood the instructions, and books the primary care or specialist follow-up that prevents a bounce-back.
Wait times and routing
Current wait, what to bring, and whether urgent care or the ED is the right destination — answered accurately, on the call.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer an emergency medicine call.
Fifteen minutes. We’ll take a real emergency medicine call, apply your booking rules, and show you what lands in your EHR.
Book a demo