Risk screened on your criteria. Instantly.
The highest-stakes call any front desk takes. Stratum applies your screening criteria on every call and connects to a person the moment it needs to.
The people least able to navigate a phone tree are the ones calling, and a missed connection can matter enormously.
The workflows behavioral health practices actually run.
Risk screening and escalation
Any indication of suicidal or homicidal ideation triggers immediate connection to a qualified person and your crisis protocol, with 988 offered alongside. The agent never assesses and never delays.
Therapy cadence and continuity
Weekly, fortnightly, and monthly recurring slots held with the same clinician, and gaps in care flagged for outreach.
Medication management
Psychiatry follow-ups booked against prescribing cadence, with controlled-substance and lab requirements applied.
Intake and waitlist
New-patient intake collected up front, matched to clinician availability and modality, and offered the first genuine opening — where drop-off is highest.
Escalations that arrive complete
When something needs a clinician, the handoff carries the full transcript and clear action items — so your staff pick up mid-conversation without asking the patient to start again.
Why Stratum.
Built on your protocols
Not general-purpose intent matching. Your rules, your providers, your payers.
EHR-native
Every outcome written back automatically. Nothing for anyone to re-key.
Live in two weeks
Start with after-hours. Expand when the call logs make the case for you.
What good looks like.
92%
Calls resolved end to end
71%
Fewer no-shows
50%
Lower admin cost
40%
More referrals converted
Common questions
How long does setup take?
Two weeks, with a dedicated onboarding team. Most practices start on after-hours or overflow lines and expand from there.
Do we have to change our phone system?
No. Stratum works with your existing system and phone numbers via call forwarding.
What languages are supported?
English and Spanish today, with more in development.
How is it priced?
Outcome-based. You are charged when the agent resolves the issue, which keeps our incentives pointed at resolution rather than call length.
How is our data governed?
Your data is never used to train shared models. PHI is processed for your calls alone, under a signed BAA, encrypted in transit and at rest, with US-only residency. We are HIPAA compliant and happy to walk your security team through our controls.
How do we monitor quality?
Every conversation is logged, transcribed, and reviewable. You get a flag queue and a weekly quality review during onboarding.
Is there an API?
Yes — a secure REST API, with HL7 and FHIR support for custom integrations.
See Stratum answer a behavioral health call.
Fifteen minutes. We’ll take a real behavioral health call, apply your booking rules, and show you what lands in your EHR.
Book a demo